1.Are you a factory or trading company?
We are a professional manufacturer and outdoor shading products source factory with our own production base in Dezhou, China. Our office in Tianjin handles sales, operations, and customer service. This allows us to offer competitive prices and ensure high-quality products directly from the factory.
2.What is your trading term?
We accept various trading terms, including FOB, CIF, EXW, and DDP, depending on your needs. Our team will work with you to find the most suitable shipping and payment terms for your order.
3.Do you accept OEM or ODM orders?
Yes, we specialize in OEM and ODM services. Whether you need customized designs, specific materials, or unique functionalities, our experienced team can provide tailored solutions to meet your requirements. Simply share your ideas, and we will handle the rest.
4. What's your warranty policy?
We stand behind the quality of our products. All our outdoor shading products come with a 1-year warranty against manufacturing defects. During the warranty period, we provide free repair or replacement for any issues caused by production faults.
5. Where is your factory located? How can I visit there?
Our factory is located in Dezhou, Shandong Province, China, which is known for its advanced manufacturing facilities. We warmly welcome clients to visit our factory. Please contact us in advance, and we will arrange a detailed itinerary for your visit, including transportation and accommodation assistance.
6. What materials do you use for your outdoor shading products?
We use high-quality, durable, and eco-friendly materials, such as UV-resistant fabrics, rust-proof aluminum alloy, and stainless steel. Our materials are carefully selected to ensure longevity, weather resistance, and environmental sustainability.
7. Can you provide samples?
Yes, we can provide samples for your evaluation. Sample costs and shipping fees will depend on the product type and your location. Once you place a bulk order, sample fees can often be refunded or deducted from the total order amount.
8. How do you ensure product quality?
We have a strict quality control system in place, from raw material inspection to final product testing. Our factory is ISO-certified, and each product undergoes multiple checks to ensure it meets international standards and customer expectations.
9. What is your production capacity?
With advanced production lines and a skilled workforce, our factory has a high production capacity to meet both small and large orders efficiently. We can also adjust production schedules to accommodate urgent requests.
10. Do you offer installation support?
Yes, we provide detailed installation guides and video tutorials for all our products. For large projects or customized solutions, we can also send our technicians to assist with on-site installation.